Exchange / Returns Policy
On receipt of your order please check that all garments fit and are
as described. Please keep the tags on all garments and keep the
packaging of all parts and accessories (try not to damage packaging
if possible) until you are certain they suit your needs. With your
order, you have been sent a note from the store that supplied the
items. Your receipt is attached to this note. Please keep in a safe
place for exchange or returns, since proof of purchase will be
required.
If you are not satisfied with your purchase, simply return the
item(s) for exchange or a full refund (excluding shipping where
charged or if your total spending is now less than $200). Please note the reason for the return, make a copy of your
receipt for your records, and include the receipt with your return.
We ask that you also include your name, address and contact details.
If you wish to
exchange the garment for a different size, please include AUD$8.95 for
Australia wide regular postage. Cheques/money orders should be made payable to
Bike Le Tour: alternatively, please include your credit
card number, expiry date and three digit verification number.
Returns must be
made within 90 days
of purchase and the items must be in
new (saleable) condition,
with hang-tags and care-tags still attached. Items that have been
worn/used will be accepted only for reason of manufacturer defect.
Please see warranty claims, below.
We do not
reimburse for return shipping costs. Please return the item to the
store that is referred to on the note attached to your receipt.
Warranty Claims
An item found to be
faulty within a reasonable period of time since purchase may be
replaced, repaired or refunded. It may be necessary for us to return
the garment/item to the manufacturer for assessment. We will make
every effort to resolve any warranty claim as soon as possible.
In addition to your
statutory warranty, some garments may be covered by manufacturers
warranty, offering increased protection for the consumer. The
warranty conditions are generally described on tags attached to the
garment.
We do not
reimburse return shipping costs. Please return the item to the store
that is referred to on the note attached to your receipt.
|
